Account & general questions

• I can't access my account

  Whether the issue is a forgotten password or your email is out of order, here you can find a complete checklist that allows you to determine what’s the issue and how to solve it.

• I'm interested in Webnode but don't have an account

  Get in touch with us and we’ll help you find out whether Webnode will meet your needs.

• Do I need a valid email to sign up?

  We do encourage you to use a valid email because otherwise you won’t be able to receive notifications about the expiration or renewal dates of our services.

• How do I remove my user account?

  We’re sorry to see you leaving. Please get in touch with us and we’ll help you delete your account in accordance with data protection regulations. Submitting an account deletion request requires logging in.

  
  

• How can I contact you?

  If you didn’t find the answer to your question in our online resources, by far the best way of contacting us is logging in and using the contact form. 

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Paid & unpaid services

• Is my website for free?

  Webnode websites are free in their basic form. These are fully functional websites that include most of the editing options, but don’t offer access to certain advanced features and don’t allow you to use your own domain. It means your website will be running on a Webnode subdomain, such as mywebsite.webnode.com. In terms of capacity, the free sites offer 1GB of monthly bandwidth and a 100MB storage for your content. You may keep using our free version indefinitely or if you wish or the capacity is no longer enough, upgrade to a Premium plan that extends the storage, functionality and allows you to use a custom domain

• What is Premium and what do I need it for?

  Premium is a paid service that extends the functionality and storage of Webnode websites and a prerequisite for using your own domain. Premium subscription applies always to a single website and not the entire account. There are a few plans offering different advantages each. Compare the plans using the price list. In order to select a different language or currency use the language menu at the bottom.

• What's the difference between a domain and Premium?

  These are two separate services. Whereas Premium gives you more storage or advanced features, a custom domain is simply the address of your website e.g. mike-smith.com. When running a professional website, you should have both of them. With most of our Premium plans you get a free domain for the first year. Premium is also necessary to be able to use your own domain.

• Do you offer a free trial of Premium?

  Yes, definitely. If interested in trying out Webnode, log in and get in touch with us and we’ll activate any Premium plan for free with no strings attached.

• What's the minimum subscription period?

  We offer annual Premium plans starting with one year.

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Payments and invoices

• I've paid but the service still isn't active

  If you ordered more than just one service and/or have more websites, please check which service you paid for. If the payment was made with wire transfer, double check that you used the correct reference and keep in mind a wire transfer may take even 5 days. If none of that helps, log in and get in touch with us.

• When do I receive notifications about expiring services?

  In case of subscriptions with no automatic renewal, we send notifications about expiring services repeatedly among others 30, 15 and 3 days in advance. We also inform you about when we're going to extend your services automatically 30 days in advance.

• Can I pay in monthly installments for your services?

  Unfortunately we offer annual billing only and the shortest subscription is one year. If unsure whether Webnode lives up to your expectations, log in and get in touch with us to get a free trial of Premium on your website.

• Do you support auto-renewal? When is it active?

  When paying with credit card or online payment methods that support auto-renewal, we activate it in order to ensure the continuous service.

• Where do I find the invoices?

  Your invoices are accessible as downloadable PDF-documents in the invoices section in the user administration.

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Website

• I found an abusive website that should be blocked

  Please contact us at abuse@webnode.com with all necessary information, such as why the site is abusive, or with links to the specific abusive content.

  Please note that we are not responsible for content created by our users in their Webnode websites, therefore, we will not interfere in website content, except in cases of unquestionably illegal content, or anything contrary to our Terms and Conditions. We will not act as judge in such cases.

• What is the name/internet address of my website?

  By default, the address of your website consists of the name you entered when you first created it and our domain which is to say “webnode” followed by a local domain, e.g. blacksmith-products.webnode.com. Once you register a custom domain e.g. blacksmith-products.com, it replaces the initial Webnode-address and becomes your primary domain.

• How can I change the address of my project?

  By registering one or more custom domains and choosing which one is the primary domain/address of your website. If you’ve only started working on your website, you can simply set up a new one with a different address.

• What's the address with CMS for?

  A page address with this three-letter abbreviation refers to the editable version of that page and as such can’t be accessed by anyone else but a logged user (i.e. website owner, administrator, or editor). When sharing the address of your website with your readers, make sure you share the one without CMS.

• Is my site immediately online?

  The template you selected along with the predefined content is immediately online whereas none of the changes done by you is available online until you press the publish button. In case you accidentally publish an unfinished website, it’s worth knowing that any newly published website has a very limited visibility on the internet. Read more about Search Engine Optimization.  

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E-shop basics

• Can I create an e-shop for free?

  You can create a demo version of Webnode e-shop and test it for free as long as you want but a fully functional e-shop with access to customer data requires Premium Standard. If you need more advanced features such as variants, we recommend that you consider choosing Premium Pro.

• Can I add or switch off an e-shop module in my site?

  If you select a template designed specifically for e-commerce the e-shop mode active by default, you can simply remove it in the settings. On the other hand if you choose a regular template, you can activate it and then remove it.

• How many products can I insert in my e-shop?

  Although we created our e-commerce solution for small and middle-size merchants, there is no fixed limit to the number of items you can sell via Webnode. If you’re unsure whether Webnode is for you, simply get in touch with us. If you haven’t got an account yet click here. 

• Does Webnode e-shop come with an invoicing software?

  Yes, our system offers the option of creating invoices.

• What payment methods do you support?

  It depend on the market. In the United States, Canada, Australia, Great Britain, New Zealand, and the Philippines we support Stripe, PayPal, and Wire transfer.

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Editor & content

• What if I find no template suitable for my business

  Our templates are only meant to inspire the creative process of website creation. You can personalize all default text and graphical content. What it means is that you can pick any template based on the kind of colour selection and layout that you like and adjust it to any business concept.

• Is it possible to change the template?

  The interactive presentation of our template page allows you to explore every template and experience first-hand such important details as the menu, footer or header. This way you make an informed choice. Once you pick a template, you can’t switch to a different one but remake it just about any way you want.

• How to publish changes and make my site visible online?

  By pressing the publish button in the upper bar, you make visible the changes on the page you’re editing. Changes in the settings section require only saving and closing the settings window.

• Are my edits saved automatically?

  Yes, while publishing changes online requires pressing the publish button, saving changes in the editor happens automatically. It’s important to note that when editing the text in a content box, the autosave gets triggered by leaving the content box, i.e. if you close the tab with the website editor in the middle of writing a text, it won’t get auto-saved.

• Can I revert changes in the editor?

  Majority of regular changes within the content of a single page can be reversed using the undo option in the left upper corner. It will not work for big changes such as removing a page or removing the e-shop module. The editor will let you know if a change you’re about to make is permanent.

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Domains

• What is a domain?

  It’s the internet address of a website that you enter in the address field of your browser. By default Webnode sites are running on one of the Webnode domains e.g. webnode.com. To have better visibility online, we recommend that you register your own domain e.g. travel-planning.com.

• Can I use one or multiple custom domains?

  You can use as many custom domains as you want if your website is a Premium website. If you have multiple domains, one of them will be set as the primary and the website will be displayed on this domain. Other domains will redirect to it.

• I’ve just paid for a domain. When will it be up and running?

  It may depend on the domain type but most often it takes up to 48 hours for your domain to be up and running. Remember to double check the contact information and follow the instructions we may send you.

• Can I transfer an existing domain to Webnode. How long does it take?

  Yes. Domain transfer along with domain registration or assigning requires Premium. It isn’t an automatic process and requires your cooperation. From the moment we change domain settings, it takes up to 48 hours for your domain to be active and unless we’ve got all the information we need, we can’t initiate domain transfer. We offer domain transfer only for the domain types that you find on our pricelist. Use the language menu at the bottom to switch languages and currencies.

• Can I assign a registered domain without moving it?

  Yes, you can, but it requires the change of DNS records of your domain. This option is recommended only to technically advanced web administrators or for those domains not supported by us. The domain transfer on the other hand does not require any technical skills, we take care of the domain setting completely. NOTE: In case you registered your COM, NET or ORG domain less then 60 days ago, the transfer is not possible yet and assigning such domain is an alternative for transfer. Log in to get in touch with our support.

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Webmail - Webnode e-mail services

• What is Webmail?

  Webmail is a simple browser-based email service that allows you to set up your own custom email address e.g. contact@mydomain.com. It requires having a custom domain as well as a Premium package starting with Mini.

• Logging in to Webmail

  You use the same login form as when you log in to the editor but instead your regular login and password, you enter your Webmail address and your Webmail password. Read more here.

• Password change

  In order to change password, you have to access the website administration as its owner or administration (read more here) or request the owner or administrator for help.

• Can I set up email forwarding for my Webmail account?

  Yes, it’s fully possible and here is a detailed tutorial.

• I don't receive email to my Webmail account

  The most common reason is that you forgot to enter your Webmail-address when setting up e-mail forwarding. Read point 4 of this tutorial to make sure you set up e-mail forwarding correctly.

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