In this guide, you will learn how to change saved payment methods (payment cards). A payment card must be updated separately for each project, even if it was used across multiple projects. If you change the card, it will be updated for all subscriptions in that project that were paid with the given card. A card can only be changed if there is an active automatic subscription currently running on the project.
This guide only covers how to update the payment card for future automatic subscription payments. If you need to cancel a subscription entirely or choose a different payment method, please follow the guide Information About Automatic Renewals.
The steps for making the change are as follows:
1. In the project administration, click the Administration tab and then select Purchased services and billing.
2. Alternatively, click on the Purchased services and billing section in the menu (the little figure icon) in the top right corner.
3. Next, select Saved payment methods and choose the specific project.
In this section, the card will only appear once, even if it is used for multiple subscriptions within the project. Only cards linked to active subscriptions are displayed. Expired cards are highlighted in red. Any card can be replaced with another one (it doesn’t have to be expired).
Use the Edit button to change the saved card details
TIP: A subscription is always set up when paying by card. So, if you extend services, you can do so directly from the project administration, use a new card, and the subscription will then be linked to the new card.
