In this guide, you will learn how to edit orders in your e-store, whether they are orders from customers or those created manually by you. This is a premium feature available from the Pro package.
Please note, if you use Klarna as a payment method in your webshop, the changes you make will not be reflected on the order in your Shop Portal at Klarna. Read more about order processing when using Klarna as a payment method here .
1. To edit an order, select Overview and then Orders in the project detail.
2. Click on the desired order .
3. And then the Edit Order option.
4. You will then see two columns. The left represents the customer, and the right column includes the order details.
TIP: If you have more than one language added to your e-shop, a track qualifier field is included in the left column. It can be used to influence the language of certain fields, for example organization number and VAT number.
5. At the bottom, you include the ordered products, as well as any variants and number of pieces purchased. If you have set a limited stock quantity for the product(s) you are adding, the product quantity you enter here will be deducted from the stock status.
NOTE: If you want to edit an order in which deleted or edited products were ordered (the product was removed after the order was placed), you will see a warning that this.
Then the stock status of the given deleted/edited product is not recalculated (the number of ordered pieces is not deducted from the total stock status) and the product in the order is not linked to the given product in the e-shop. If you remove the product from the order, it will no longer be possible to add it again afterwards.
Information about order settings
Order number and receipt number: These fields cannot be changed, but are automatically filled in according to the next available number for your webshop. More information about setting the format of receipts can be found here.
Ordered: Here you can fill in any order date.
Delivery method: Here you can choose one of the delivery methods you activated in your webshop.
Payment method: Here you can choose a payment method. If you choose an automatic payment method, such as card payment, Klarna or PayPal, no payment request is created as mentioned at the beginning.
The order will generally remain unpaid and you will have to mark it as paid manually (but the money will not be sent and the customer will not receive an email).
NOTE : If the payment or delivery method within the e-store is changed or removed, the price for the method will not be automatically calculated in the order. The method itself and the price must therefore be filled in manually.
Discount: Here you can choose one of the discounts you have created in the e-shop and apply it to the order. Only active discounts are listed. Discounts for free shipping cannot be selected.
NOTE: When selecting a discount manually, the general rules for discounts do not apply. For example, in the case of a discount on transport for purchases over SEK 100, the discount will be applied, even though the value of the purchase is lower than SEK 100.
TIP: If you want to create an order manually from an existing order, you can use our instructions here . To set up automatic receipt, continue here .
